Return Policy

Thanks for choosing Einstar. We believe that Einstar will bring you a great scanning experience! It is important that by purchasing an Einstar product from our website, we hope you to be thrilled with your new purchase. However, if you need to return an item, we’re here to help.

14-Day Return & Refund Service

We allow a return or exchange for the Products (the Device "Einstar", accessories are excluded ) purchased directly from Shining 3D online store(eu.einstar.com or www.einstar.com). All returns or exchanges must be made within 14 days of the date of purchase on the invoice provided.

Einstar products purchased through a 3rd party website or other retailers (Resellers)must be returned in accordance with their respective returns and refunds policy. We will not honor or accept returns sold by other purchase channel.

You can request Return & Refund Service:
Within 14 calendar days if the product is shipping incomplete
Within 14 calendar days if the product failsto install or use due to manufacturing defects
Within 14 calendar days if the product is new/unused/not open ( Return service is not supported when the device is activated)

How to apply for our Return& Refund service

To applying for our return & refund service, please contact einstar_support@shining3d.com

You will need to prepare the following information in advanced to submit an application:

Order number
Purchase account email
Return model name, QTY, Serial number (you can find the label on the scanner)
Return reason
Product photo and intact package
Our staff will process your applicationwithin 3calendar days, informing you by email of the outcome of your request and the next steps.
After receiving our return confirmation email, please send the product to us within 5 calendardays to designated location.

When apply Return & Refund service, make sure:
The productyou're returning is repackaged with all the cords, adapters, calibration board and documentation that were included when you received it, using the original package box.
Return request within 14calendar days of purchasing the goods, based on the date of purchase on the invoice provided.

Return & Refund service will not be provided when:
A productreturned is with damaged or forged
A product returned does not include all original accessories, attachments, or packaging, or any item that is not in a brand-new condition, i.e., opened packaging, cracks, dents, or scratches.
A product has been installed and activated without manufacturing defect.
Submit a return request beyond 14calendar days
The device is not returned in 5 calendar days after return confirmation email is send by Shining 3D support team.

Shipping& Tax
You need to provide freight prepaid documents after obtaining permission from us, we will not reimburse for shipping charge by unauthorized shipment.
If the returned products function properly after validation, the returned shipping costs for any non-defective products will be at the customer's expense.
Requests will be rejected if the product was found damaged due to misuse or mishandling.

Refund
Refunds will be processed using the same method that was used to make the payment. After we receive the product, we will refund the returned product if it is verified that it does meet the return criteria.The refund process will be completed in about 7-14 calendar days, depending on the bank or credit card issuer.