FAQs

EINSTAR
EINSTAR VEGA
EinScan Rigil
EinScan SP V2
EinScan SE V2
EXModel
EINSTAR
What is the biggest advantage of EINSTAR compare to other brands in the market?

Einstar is powered by Shining 3D, which has long experiences in 3D digitizing technology, developed scanners and printers in different kinds for various industry, making amazing 3d scanning more accessible to everyone.

Despite of the professional hardware, our self developed scanning software is also powerful for smooth and fast scanning, smart tracking, intelligent algorithm, mesh editing etc.

We keep updating based on users feedback to improve the scanning workflow. Further more, we have global sales and support team together with our local channels, allowing us to give the fast and quality service when need.

Which scan data format does the scanner export?What is the difference between these formats?
  1. Format (ASC): No texture, data type is optimized point-cloud, saves as Scan.asc, recommended for Inspection, fast export and post process.
  2. Format (STL): No texture, data type is mesh, saves as Scan.stl, recommended for 3D printing, reverse engineering and mesh editing.
  3. Format (OBJ): Include texture but separated, data type is mesh, texture and matching file, saves as Scan,obj&jpg&mtl, recommended for artistic applications, 3D rendering and mesh editing.
  4. Format (PLY): Include texture, data type is mesh, saves as Scan,ply, recommended for lows storage needed and easy to edit texture.
  5. Format (3MF): Include texture, data type is mesh, saves as Scan,3mf, recommended for lows storage needed and edit with Microsoft paint3d.
  6. Format (P3): No texture, data type is marker position, , saves as Scan,p3, recommended for create Global Marker File and measurement of the marker position.
What is the computer configuration requirement?

Recommended System Requirements

CPU:Intel Core i7 -11800H and above
Graphics card:NVIDIA GTX1060 and above
Graphics memory:6GB and above
RAM:32GB and above
USB:2.0 and above
Operating system:2.0 and above

Is there a tutorial I can learn from?

You can find tutorials on our YouTube channel under the EINSTAR category. Here’s the link: [YouTube Channel Link].

What's the biggest/smallest object size it can scan?

Suggest Smallest Size is 100* 100* 100mm, The largest size depends on RAM, larger RAM can support larger objects.

Where can I get the latest software?

If you are using scanner with internet, you will get a notice when a new software is release. And, we also suggest you to get a free user account on passport.shining3d.com to bind your scanner, so you can get the latest software and other related tutorials. 

What is the point distance?What's the difference between accuracy and resolution (detail)?

Portrait Scan: 0.2mm ~ 3.0mm

Object Scan: 0.1mm ~ 3.0mm

Resolution: the distance between the two closest points.

Accuracy: the dimension difference between the scanned model and real object. 

EINSTAR VEGA
How long does it work by its battery?

The continuous working time is 1.5-2 hours. You can also connect it to a power bank for extended use.

Does it have an IP grade? For example, dustproof, water-resistant?

It has an IP rating of 5.0 and is not waterproof.

What is the working ambient temperature range? Does it work at 0℃ and 30℃?

The working temperature range is -10℃ to 40℃.

What are the specs of the vega at long distance?

The working range of the Vega at long distances is 270-1500mm, ensuring smooth and accurate scanning.

What should I do if I keep failing when using Einstar Vega for calibration?
  1. Wipe the back of the Einstar Vega to make the camera window cleaner and confirm that the camera is unobstructed during calibration.
  2. Increase the brightness of the camera under HD mode.
  3. If you still cannot pass the calibration after doing the 1 & 2, you can visit Submit a ticket : Einstar Support  and submit a ticket regarding this issue.
What should I do if there is an error while installing StarVision and it cannot be installed successfully?(WinOS)

After downloading the StarVision installation package, you need to pressurize the entire folder and run the EXE file within it (both files are indispensable)

EinScan Rigil
Why choose EinScan Rigil?

EinScan Rigil is designed to comprehensively address the 3D modeling needs of prosumers in the automotive aftermarket.It significantly enhances efficiency in generating high-quality 3D models, combining fast scanning capabilities, streamlined professional workflows, lightweight computing solutions, and rich data editing functions.

Can different laser lines be switched?

EinScan Rigil's 19 + 19 crossed laser lines and 7 parallel laser lines are switchable during the scanning process, and data captured by each mode can be merged together to achieve speed and detail in one scanning project.

What is the device's power supply method?

The device is powered by 2 x 6000mAh replaceable batteries, which can be quickly replaced (but currently does not support hot swapping). It also supports USB Type-C power supply while charging and using simultaneously.

What are the three working modes of this product?

EinScan Rigil has three working modes:
Standalone Mode: All scanning and processing tasks are completed directly on the hardware, delivering exceptional portability and ease of use.
Wireless PC Mode: Leveraging built-in Wi-Fi 6, this mode enables seamless wireless scanning and allows connection to a computer for maximum computing power, optimizing performance for complex tasks.
Wired PC Mode: Connect to PC with USB type-C cable, maintaining availability and maximum stability in complex network environments or under restricted network conditions.

How to get start with EinScan Rigil - Standalone Mode

Click here to view the video

How to get start with EinScan Rigil - Wireless & Wired PC mode

Click here to view the video

EinScan SP V2
Can I get colored data?

Yes. EinScan SP V2 is equipped with powerful software that can intelligently capture the complete color of scanning objects.

Is the scan software free?

Yes. It is totally free and is updated continuously by our committed R&D team. Every update would be friendly and free of charge.

Can I switch languages?

Yes. You can feel free to access up to 8 languages in EXScan SP V2.

Can it work with my MacBook?

Yes! We just released the brand-new version of software which is fully compatible with MacOS.

EinScan SE V2
Can the scanned files be directly processed?

If the scan is for engraving, it can be directly used for engraving programming and imported into an engraving machine for processing. The same goes for 3D printing; slicing software can directly operate on the STL file for 3D printing. If it's for mold processing, reverse modeling is required to generate parametric surfaces or solid models, which are then used for CNC programming.

What is the minimum and maximum object size that can be scanned?

Objects as small as 2-3 cm can be scanned. In theory, there is no maximum size (limited by computer hardware performance). The larger the object, the more difficult the operation becomes.

What are the differences between the SE V2 and SP V2 scanners?

The SP V2 is faster, has a higher accuracy of 0.05, and can recognize marker points, which reduces limitations when scanning objects.

EXModel
What can I do with EXModel Pro?

3D scanners create “meshes” that are good for visualization and 3D printing but not for tasks like drawing or measuring. To use them for these tasks, you need to convert the mesh into a precise “CAD model.”- a parametric representation of the forming surfaces. Since meshes capture imperfections, tools like EXModel or EXModel Pro are needed to create a perfect CAD model.

Can I try EXModel before I buy?

SHINING 3D offers a 30-day free trial for you to experience EXModel. By clicking “Get EXModel Pro” after activating the trial license, you’ll have 15 days within the 30-day trial period to explore all Pro features. Request a trial license from SHINING 3D using the botton provided above. For instructions on activating the software, please visit the How can I activate EXModel.

How much time do I need to complete a training course?

Users say they began using EXModel effectively in less than a week and got familiar with the main functions in just a few hours. EXModel is equipped with easy-to-use, AI-driven tools for extracting features from your 3D scan, and a fast, intuitive user interface. The best way to start your training is with our detailed, step-by-step video tutorials:EXModel Tutorials.

What about maintenance?

The EXModel subscription plan does not include maintenance. However, the perpetual license you purchased comes with one year of maintenance. You can also opt to purchase additional maintenance to ensure you always have the latest version. For more details, please contact einstar_shop@shining3d.com

Minimum PC requirements?

Laptop or PC with Windows 10 (64 Bit version)
CPU: Intel i5 or higher (or its equivalent of another CPU manufacturer)
RAM: 16GB
HDD: 256 GB
Graphics card: dedicated graphics card - nVidia or AMD
Recommended: connected to Internet to allow automatic newer version detection (not mandatory)

Can l request a refund after placing an order with the software?

No refunds or exchanges are allowed after the software has been ordered.

Please purchase carefully or consider requesting a trial before purchasing.

How can I obtain EXModel license?

You can visit this link:How can I obtain EXModel license

How can I activate EXModel?

You can visit this link:How can I activate EXModel

To Get Video Tutorials?

View here.

EINSTAR
What is the biggest advantage of EINSTAR compare to other brands in the market?

Einstar is powered by Shining 3D, which has long experiences in 3D digitizing technology, developed scanners and printers in different kinds for various industry, making amazing 3d scanning more accessible to everyone.

Despite of the professional hardware, our self developed scanning software is also powerful for smooth and fast scanning, smart tracking, intelligent algorithm, mesh editing etc.

We keep updating based on users feedback to improve the scanning workflow. Further more, we have global sales and support team together with our local channels, allowing us to give the fast and quality service when need.

Which scan data format does the scanner export?What is the difference between these formats?
  1. Format (ASC): No texture, data type is optimized point-cloud, saves as Scan.asc, recommended for Inspection, fast export and post process.
  2. Format (STL): No texture, data type is mesh, saves as Scan.stl, recommended for 3D printing, reverse engineering and mesh editing.
  3. Format (OBJ): Include texture but separated, data type is mesh, texture and matching file, saves as Scan,obj&jpg&mtl, recommended for artistic applications, 3D rendering and mesh editing.
  4. Format (PLY): Include texture, data type is mesh, saves as Scan,ply, recommended for lows storage needed and easy to edit texture.
  5. Format (3MF): Include texture, data type is mesh, saves as Scan,3mf, recommended for lows storage needed and edit with Microsoft paint3d.
  6. Format (P3): No texture, data type is marker position, , saves as Scan,p3, recommended for create Global Marker File and measurement of the marker position.
What is the computer configuration requirement?

Recommended System Requirements

CPU:Intel Core i7 -11800H and above
Graphics card:NVIDIA GTX1060 and above
Graphics memory:6GB and above
RAM:32GB and above
USB:2.0 and above
Operating system:2.0 and above

Is there a tutorial I can learn from?

You can find tutorials on our YouTube channel under the EINSTAR category. Here’s the link: [YouTube Channel Link].

What's the biggest/smallest object size it can scan?

Suggest Smallest Size is 100* 100* 100mm, The largest size depends on RAM, larger RAM can support larger objects.

Where can I get the latest software?

If you are using scanner with internet, you will get a notice when a new software is release. And, we also suggest you to get a free user account on passport.shining3d.com to bind your scanner, so you can get the latest software and other related tutorials. 

What is the point distance?What's the difference between accuracy and resolution (detail)?

Portrait Scan: 0.2mm ~ 3.0mm

Object Scan: 0.1mm ~ 3.0mm

Resolution: the distance between the two closest points.

Accuracy: the dimension difference between the scanned model and real object. 

EINSTAR VEGA
How long does it work by its battery?

The continuous working time is 1.5-2 hours. You can also connect it to a power bank for extended use.

Does it have an IP grade? For example, dustproof, water-resistant?

It has an IP rating of 5.0 and is not waterproof.

What is the working ambient temperature range? Does it work at 0℃ and 30℃?

The working temperature range is -10℃ to 40℃.

What are the specs of the vega at long distance?

The working range of the Vega at long distances is 270-1500mm, ensuring smooth and accurate scanning.

What should I do if I keep failing when using Einstar Vega for calibration?
  1. Wipe the back of the Einstar Vega to make the camera window cleaner and confirm that the camera is unobstructed during calibration.
  2. Increase the brightness of the camera under HD mode.
  3. If you still cannot pass the calibration after doing the 1 & 2, you can visit Submit a ticket : Einstar Support  and submit a ticket regarding this issue.
What should I do if there is an error while installing StarVision and it cannot be installed successfully?(WinOS)

After downloading the StarVision installation package, you need to pressurize the entire folder and run the EXE file within it (both files are indispensable)

EinScan Rigil
Why choose EinScan Rigil?

EinScan Rigil is designed to comprehensively address the 3D modeling needs of prosumers in the automotive aftermarket.It significantly enhances efficiency in generating high-quality 3D models, combining fast scanning capabilities, streamlined professional workflows, lightweight computing solutions, and rich data editing functions.

Can different laser lines be switched?

EinScan Rigil's 19 + 19 crossed laser lines and 7 parallel laser lines are switchable during the scanning process, and data captured by each mode can be merged together to achieve speed and detail in one scanning project.

What is the device's power supply method?

The device is powered by 2 x 6000mAh replaceable batteries, which can be quickly replaced (but currently does not support hot swapping). It also supports USB Type-C power supply while charging and using simultaneously.

What are the three working modes of this product?

EinScan Rigil has three working modes:
Standalone Mode: All scanning and processing tasks are completed directly on the hardware, delivering exceptional portability and ease of use.
Wireless PC Mode: Leveraging built-in Wi-Fi 6, this mode enables seamless wireless scanning and allows connection to a computer for maximum computing power, optimizing performance for complex tasks.
Wired PC Mode: Connect to PC with USB type-C cable, maintaining availability and maximum stability in complex network environments or under restricted network conditions.

How to get start with EinScan Rigil - Standalone Mode

Click here to view the video

How to get start with EinScan Rigil - Wireless & Wired PC mode

Click here to view the video

EinScan SP V2
Can I get colored data?

Yes. EinScan SP V2 is equipped with powerful software that can intelligently capture the complete color of scanning objects.

Is the scan software free?

Yes. It is totally free and is updated continuously by our committed R&D team. Every update would be friendly and free of charge.

Can I switch languages?

Yes. You can feel free to access up to 8 languages in EXScan SP V2.

Can it work with my MacBook?

Yes! We just released the brand-new version of software which is fully compatible with MacOS.

EinScan SE V2
Can the scanned files be directly processed?

If the scan is for engraving, it can be directly used for engraving programming and imported into an engraving machine for processing. The same goes for 3D printing; slicing software can directly operate on the STL file for 3D printing. If it's for mold processing, reverse modeling is required to generate parametric surfaces or solid models, which are then used for CNC programming.

What is the minimum and maximum object size that can be scanned?

Objects as small as 2-3 cm can be scanned. In theory, there is no maximum size (limited by computer hardware performance). The larger the object, the more difficult the operation becomes.

What are the differences between the SE V2 and SP V2 scanners?

The SP V2 is faster, has a higher accuracy of 0.05, and can recognize marker points, which reduces limitations when scanning objects.

EXModel
What can I do with EXModel Pro?

3D scanners create “meshes” that are good for visualization and 3D printing but not for tasks like drawing or measuring. To use them for these tasks, you need to convert the mesh into a precise “CAD model.”- a parametric representation of the forming surfaces. Since meshes capture imperfections, tools like EXModel or EXModel Pro are needed to create a perfect CAD model.

Can I try EXModel before I buy?

SHINING 3D offers a 30-day free trial for you to experience EXModel. By clicking “Get EXModel Pro” after activating the trial license, you’ll have 15 days within the 30-day trial period to explore all Pro features. Request a trial license from SHINING 3D using the botton provided above. For instructions on activating the software, please visit the How can I activate EXModel.

How much time do I need to complete a training course?

Users say they began using EXModel effectively in less than a week and got familiar with the main functions in just a few hours. EXModel is equipped with easy-to-use, AI-driven tools for extracting features from your 3D scan, and a fast, intuitive user interface. The best way to start your training is with our detailed, step-by-step video tutorials:EXModel Tutorials.

What about maintenance?

The EXModel subscription plan does not include maintenance. However, the perpetual license you purchased comes with one year of maintenance. You can also opt to purchase additional maintenance to ensure you always have the latest version. For more details, please contact einstar_shop@shining3d.com

Minimum PC requirements?

Laptop or PC with Windows 10 (64 Bit version)
CPU: Intel i5 or higher (or its equivalent of another CPU manufacturer)
RAM: 16GB
HDD: 256 GB
Graphics card: dedicated graphics card - nVidia or AMD
Recommended: connected to Internet to allow automatic newer version detection (not mandatory)

Can l request a refund after placing an order with the software?

No refunds or exchanges are allowed after the software has been ordered.

Please purchase carefully or consider requesting a trial before purchasing.

How can I obtain EXModel license?

You can visit this link:How can I obtain EXModel license

How can I activate EXModel?

You can visit this link:How can I activate EXModel

To Get Video Tutorials?

View here.

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